Getting the right customer success software lets you be proactive about customer success by helping users develop an up to date understanding of and theconnection with your product from the very beginning. UserIQ will help you do that in a data-driven, expandable and programmable way.
Let your product usage data speak for itself by collecting the data on each behavior and gathering data on each behavior, click, and keeping your users connected to what is happening is very critical. This will improve the customer experience and will make each reciprocal action more meaningful and have a direct bearing on it. Their product usage analytics platform will help you take action on carrying out the data that you are collecting.
Below I will give you just a little insight on what the UserIQ’s offers to help you get to where you need to be to have customer success.
The Advanced Segmentation Capabilities Give Visibility Into Every Account, Segment, and User
With this you will get the product usage analytics that you need with UserIQ’s innovative segmented analytics. This will help You will be able to understand which features are doing the best and which one’s that are not being used by each account, segment, and user.
The Need To Improve Customer Experience & Reduce Any Mix Up With Proactive Usage Monitoring
By using the monitor product usage you be able to spot any sticking points and insightfully take action before a user has to ask. UserIQ’s product usage analytics will show you just what countenance should be promoted or updated to improve each customer’s experience.
Identify Power Users and Mitigate Any Risks with Customer Health Scoring
The data that you have is only as good as the comprehensions that you can pull from it, and with the Health Dashboard it will make analytics simple. Understanding if customers are at risk for mix ups with a Customer Health Score that considers both UserIQ’s analytics as well as data from assimilations.
The Support Data-Driven User Experience & The Product Roadmap Decisions
You have just created a product you’re proud of, but are you sure that your customers using the features you think they are? By using this software you can see exactly which features are being used and which one that are not being used. This will help you to be able to prioritize your product management capability and provide all of the updates, improvements, or even the assistance your users need.
Integrations Just Make It Easier to Get The Holistic View of Your Customer Engagement
At UserIQ they understand that in-product user activity is only just one of the sources of information for customer engagement. With that being said they have made it very easy to use the information from the products and services you rely on every day to create a versatile view of each user.
There is a great website that I have found here that explains why every business needs customer success. I think with the software that is offered by UserIQ you will be well on your way to great customer success.